We’ll gladly accept returns or exchanges for any Dermalogica purchases and will issue a full refund upon receiving your items within 30 days of the PURCHASE date. All returns must be pre-approved by customer service.

Please follow the simple instructions below:

Place the unused item in its original condition into original shipper packaging.
Contact our Returns Department at +41 062 891 55 07 to obtain your RMA (Return Merchandise Authorization).
We will e-mail you an Electronic Return Label and a summary of the RMA transaction for your records.
Take your package to the nearest UPS store. Once we receive your returned product(s), we will issue your replacement or refund immediately.
Please mail your package to:
Consumer Returns Department
Care on Skin GmbH
Rain 41 5000 Aarau

All RMAs are valid for only 30 days. Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.